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Returns & Refund Policy

Can I return or exchange an item?

We want you to be 100% happy with every Oribel product you buy. And so returns are absolutely possible!

You can return any unused Oribel product in its original packaging within 30 days of purchase for a refund. Customer will bear the return shipping cost.


How do I return a product?

All you need to do is email us at with your order number. We’ll take care of the rest!


When will I get my refund?

We do our best to process and refund payments within 14 days of receiving the returned product. The refunded amount will be credited to the same credit card or PayPal account that was charged when you placed the order.


Can I return an item I have purchased online to a store?

Unfortunately, this is not possible at the moment. But you can drop off the package at your nearest FedEx or UPS centre to send it back to us. Customer will bear the return shipping cost.


Can I return an Oribel product that is not bought at

Retailers that stock Oribel products have their own return policies. Before you buy, it is best to confirm the retailer’s returns and exchange procedure.

If you need help contacting the retailer, please email us at with the reason for the return, the date and price of the purchase and the retailer’s details.