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Frequently Asked Questions


Can I change my order details?

Missed a zero? Forgot your unit number? Don't worry, it happens to the best of us!

Please email us at with the details and we’ll try our best to make it right. It does help if we receive changes before your order is shipped!

Can I track my order?

Once your order is shipped, you will receive a tracking number with a link on your registered email address within 2 business days. Please click on the link to track the order status. If you do not receive an email within two days of shipping, please email us at

What countries do you ship to?

From this website, we ship to Canada, USA, Singapore and Malaysia. However, we have partners in 40 countries, you can head here to find one in yours!

When will my order be shipped?

We are as eager as you are! We do our best to process your order and ship it within 24 hours.

Depending on your location, the order will reach you within 2 to 7 working days.

When will I get my order?

Canada: 2 to 7 working days

USA: 3 to 5 working days

Singapore: 2 to 3 working days

Malaysia: 3 to 5 working days